OBR’s Ride-Hailing Service:
Welcome to OBR TAXI, your premier ride-hailing service committed to providing safe, reliable transportation solutions. These terms and conditions outline the rules and regulations governing your use of our platform. By engaging with OBR TAXI, you agree to abide by these terms, ensuring a seamless and enjoyable experience for all users.
Contractual Relationship:
By creating an account and using OBR TAXI, you enter into a binding agreement with us, acknowledging your acceptance of these terms and conditions. This agreement governs your interactions with OBR TAXI and establishes the rights and responsibilities of both parties. It’s essential to understand that this agreement forms the basis of the legal relationship between you and OBR TAXI.
The Services:
OBR TAXI connects riders with professional drivers, offering a variety of transportation options to suit your needs. Whether you’re commuting to work, heading to the airport, or exploring the city, OBR TAXI provides reliable service at your fingertips. Our platform strives to ensure convenience, safety, and efficiency in every ride, with a diverse range of vehicle options available to accommodate various preferences and group sizes.
User Accounts:
To access OBR TAXI, users must create a personal account, providing accurate information and maintaining the confidentiality of their login credentials. User accounts facilitate seamless bookings, payment processing, and communication with drivers. By creating an account, you gain access to a host of features designed to enhance your ride-hailing experience, including trip history, payment tracking, and personalized preferences.
User Requirements and Conduct:
Users must comply with all applicable laws and regulations while using OBR TAXI, refraining from engaging in any unlawful or prohibited activities. Respectful conduct towards drivers and fellow passengers is expected at all times. This includes adhering to community guidelines, respecting driver instructions, and maintaining a safe and comfortable environment throughout the journey.
Payment:
OBR TAXI offers transparent pricing, with fares calculated based on factors such as distance, time, and route. Users agree to pay all applicable charges, including base fares, surge pricing during peak hours, and any additional fees for tolls or airport pickups. Changes in pricing may occur due to market demand or other factors, with users notified of any adjustments in advance. Our payment system employs advanced encryption and security measures to safeguard your financial information and ensure seamless transactions.
Cancellation and No-Show Policy:
Users may incur fees for cancellations or no-shows, with charges applied according to OBR TAXI policy. Drivers invest time and resources to fulfill bookings, and cancellations without sufficient notice may result in penalties to compensate drivers for their time. Additionally, users may be subject to fines for excessive cancellations or no-shows, as outlined in our terms and conditions. It’s important to respect the time and effort of our drivers by honoring your bookings or canceling them responsibly.
Service Coverage:
OBR TAXI operates in major cities and metropolitan areas, providing extensive coverage to meet the transportation needs of urban dwellers. Our expanding network ensures convenient access to reliable transportation wherever you go. Whether you’re in the heart of the city or exploring suburban areas, OBR TAXI strives to deliver prompt and efficient service to all users.
Safety and Security:
OBR TAXI prioritizes the safety and security of our users, implementing rigorous driver screening processes and vehicle inspections to maintain high safety standards. In the event of an emergency, users can access support through the OBR TAXI app. Our commitment to safety extends beyond mere compliance with regulations; it’s ingrained in every aspect of our operations, from driver training programs to real-time monitoring of trips.
Accessibility:
OBR TAXI is committed to providing accessible transportation options for all users, including those with disabilities. Our platform offers features such as wheelchair-accessible vehicles and assistance for passengers with special needs. We strive to ensure that every user can enjoy the convenience and flexibility of OBR TAXI, regardless of their mobility or accessibility requirements.
Feedback and Support:
We value your feedback and encourage users to provide ratings and reviews after each ride. Your input helps us maintain service quality and improve the overall user experience. Additionally, our customer support team is available to assist with any inquiries or concerns you may have. Whether you have questions about billing, need assistance with a lost item, or simply want to share your feedback, our dedicated support team is here to help.
Modification of Terms:
OBR TAXI reserves the right to modify these terms and conditions at any time, with updates posted on our platform for users’ reference. Continued use of OBR TAXI constitutes acceptance of the revised terms, so be sure to review them periodically for any changes. We believe in transparency and accountability, which is why we strive to keep our users informed about any updates or amendments to our terms and conditions.
Advertising Policies:
Users are prohibited from using the OBR TAXI platform for unauthorized advertising or promotional activities without prior consent. Any advertisements or sponsored content must comply with applicable laws and regulations, with OBR TAXI reserving the right to remove or reject any ads deemed inappropriate or misleading. Our advertising policies are designed to maintain the integrity of our platform and ensure a positive user experience for all.
Information We Collect:
Upon registration with the Service (either as a consumer, partner or driver), a user profile is developed to further customize the user’s experience. The current required data fields are:
Password
Name
Mobile Number
Date of birth
Gender
Installed Application
In addition, tracking information – which will be used in the background – is collected as you navigate through our website (the “Website”) or use the Service, including, but not limited to geographic areas. If you are traveling in a vehicle ordered via the Service, the driver’s mobile phone will record your GPS coordinates. Most GPS enabled mobile devices can define one’s location within Iraq area. We collect this information in order to calculate your fare and do not use it for any other purpose.
We also collect users’ device types and unique identifiers. We use this information for the sole purpose of providing you with the most up to date application and features. You may also choose to upload a photo while using the site or application, if you wish to do so, this information may be viewable by the drivers who are picking you up so that they are able to verify your identity. You may remove such photos or update them at any time by logging into your account. If you use our services through your mobile device, we will track your geo-location information so that you are able to view the drivers in your area, set your pick up location, and so that drivers are able to find your pick up location We will not share this information for any other purpose and will only use this information for the sole purpose of fulfilling your request. You may at any time no longer allow our application to track your geo-location information by turning off the geo-tracking function on your mobile device.
To help us serve you, we use “cookies” to store and sometimes track user information. A cookie is sent to your browser from a web server and stored on your computer’s hard drive. Cookies can be disabled or controlled by setting a preference within your web browser.
Users of the Website should be aware that non-personal information and data may be automatically collected by virtue of the standard operation of the Company’s computer servers or through the use of “cookies”. Cookies are files used by a website to recognize repeat users. They enable website to track web usage behavior. Cookies take up minimal room on your computer and cannot damage your computer’s files. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. Users should be aware that the Company cannot control the use of cookies (or the resulting information) by third-parties. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. There may, however, be some features of the Service which require the use of cookies in order to customize the delivery of information to you.
The use of third party cookies is not covered by our privacy policy. We do not have access or control over these cookies.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information (phone number and installed application information). The information that we request will be retained by us and used as described in this privacy policy.
The app does use third-party services that may collect information used to identify you.
Link to the privacy policy of third-party service providers used by the app
Access to your personal information:
If your personal information changes, or if you no longer desire our service, you may correct, delete, or amend it by making the change on our member information page or by emailing us at support@obr.taxi. We will respond to your access request within 30 days.
We will retain your information (including geo-location) for as long as your account is active or as needed to provide you services. If you wish to delete your account or request that we no longer use your information to provide you services, you can do by selecting “Delete Account” on your profile tab. Alternatively, you can request to delete your account at support@obr.taxi. When your account is deleted, all the personal information and other data linked to it is also deleted.We will only retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Fine Print:
OBR TAXI reserves the right to enforce fines or penalties for violations of our terms and conditions, including but not limited to fraudulent activities, abusive behavior, or violations of community guidelines. Users are responsible for familiarizing themselves with all applicable rules and regulations governing their use of the platform. Our fine print serves as a deterrent against misconduct and helps maintain a safe and respectful environment for all users.